A message from PSPRS administrator regarding COVID-19

March 19, 2020

Public Safety Personnel Retirement System
State of Arizona
March 19, 2020

NEWS RELEASE
Contact: Christian Palmer
Phone: 602-296-3736

Important notice to members, retirees, employers & local boards
A message from Administrator Michael Townsend regarding COVID-19

First, thank you to our first responders and other members who are protecting and working for the benefit of all Arizona communities and families. We are keeping you in our thoughts during this time.

At this time, PSPRS is assuring you we will continue to provide all services to members and retirees of the public safety, corrections, and elected officials retirement plans. In the shared interest of ensuring the safety of our members, retirees and staff, however, PSPRS is temporarily suspending in-person consultations and limiting public access to our office building 3010 E. Camelback Road, Phoenix, AZ 85016. PSPRS will continue to communicate updates to its members and retirees.

Beginning March 18, 2020, until further notice members and retirees are encouraged to seek services by emailing PSPRS through the contact information listed below. All benefits and services, including pension distributions, will continue without interruption.


PSPRS’ preferred method of communication at this time is email. Primary email contacts by department are provided below. Please feel free to use your usual PSPRS contact information on existing matters.

Active Members: Activemembers@psprs.com
Retired/DROP Members: Retireddept@psprs.com
Local boards: Localboards@psprs.com
Employers: Employerservices@psprs.com
Business and Finance: Finance@psprs.com
Public information/media inquiries: cpalmer@psprs.com


For general inquiries, including tax and change-of-address forms and Members Only portal issues, please call the PSPRS call center at (602) 255-5575, extension 2051 or extension 2056.  Should you encounter busy lines and not have access to email please leave a voicemail, PSPRS staff will return all calls promptly.

For specific questions please use these following PSPRS phone contacts:

Active Members: (602) 255-5575 extension 5006
Retired/DROP: (602) 255-5575 extension 5011
Health Insurance fax: (602) 296-2370
Local Board Relations, Joann Lowey: (602) 255-5575 extension 2002
Employer Relations, Phil Coleman: (602) 255-5575 extension 2038
Legal Department - General Counsel, Bret Parke: (602) 255-5575 extension 2029
Legal Department - Paralegal, Michelle Pechan: (602) 255-5575 extension 2055
Legal fax: (602) 296-2374
Cancer Insurance: (602) 255-5575 extension 5009
Cancer Insurance claims fax: (602) 296-2371
Public information/media inquiries, Christian Palmer: (602) 255-5575 extension 2052


Thank you for your service to the state of Arizona and your understanding. PSPRS will continue to provide updates to its members and retirees.

Michael Townsend
PSPRS Administrator

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