Frequently asked questions regarding the UnitedHealthcare coverage termination letter sent to retirees

Q: I am a retiree covered under the non-Medicare plan of UnitedHealthcare. Has my coverage been terminated?

A: No. Your coverage is still active and valid under a new group number that is on your new insurance card. UnitedHealthcare distributed a coverage termination letter that applies to the former group insurance number of the 2021 non-Medicare health insurance plan.

Q: How can I avoid any delays in receiving health care or problems with billing?

A: The best way for retirees to avoid delays and complications is to make sure that they are using their new UnitedHealthcare card for medical services and their new group plan number.

Q: Has UnitedHealthcare issued any follow-up communications?

A: UnitedHealthcare has issued a statement to impacted retirees. The statement reads as follows:

Dear Arizona State Retirement Member:

You may have recently received a letter indicating your policy was terminated. This letter was generated for regulatory and compliance reasons only. As of January 1, 2022 your coverage will now be reflected under policy number 925164. You should have received a new ID card indicating this new policy number if you did not terminate coverage.

If you terminated coverage, you may keep the termination letter sent to you for proof of prior coverage under the Plan.

We sincerely apologize for the inconvenience this has caused you. If you have any questions or have not yet received your new ID card, please contact UnitedHealthcare at 800-509-6729 (Monday – Friday 8 a.m – 8 p.m local time).

Thanks for letting us serve you.

If you have questions please go to You may also call us at 800-509-6729.

Retirees under the UnitedHealthcare non-Medicare plan can call the number on the back of their card for more information or email the Insurance Group at PSPRS.

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