PSPRS Online Services:

PSPRS opens for appointment-only consultations


Public Safety Personnel Retirement System
State of Arizona

Contact: Christian Palmer
Phone: 602-296-3736

PSPRS Opens for Appointment-only Consultations

The PSPRS office in Phoenix is now open to members, retirees, and survivors for plan benefits and services consultations at 3010 E. Camelback Road, Phoenix, AZ 85016. Appointments are required to ensure staff availability, efficiency and the highest level of service. Call (602) 255 5575 or email the [email protected] to reserve your appointment. PSPRS also provides services by phone and via video-meeting.

Office entry is on the second floor accessible by stairs or elevator. Please ring the bell for assistance. Masks are not required but may be worn based on personal preference by the public or staff.

Primary email contacts by department are provided below.

Active Members: [email protected]
Retired/DROP Members: [email protected]
Cancer Insurance: [email protected]
Local boards: [email protected]
Employers: [email protected]
Business and Finance: [email protected]
Public information/media inquiries: [email protected]

For general inquiries, including tax and change-of-address forms and Members Only portal issues, please call the PSPRS call center at (602) 255-5575.  When lines are busy please leave a voicemail, or opt to have the system call you back. PSPRS staff will return all calls in the order they were received.

For specific questions please use these following PSPRS phone contacts:

Active Members: (602) 296-2368
Retired/DROP: (602) 296-2369
Health Insurance fax: (602) 296-2370
Local Board Relations, Joann Lowey: (602) 296-2528
Employer Relations, Phil Coleman: (602) 296-2553
Legal Department – General Counsel, Bret Parke: (602) 296-2568
Legal Department – Paralegal, Michelle Pechan: (602) 296-3724
Legal fax: (602) 296-2374
Cancer Insurance: (602) 296-2544
Cancer Insurance claims fax: (602) 296-2371
Public information/media inquiries, Christian Palmer: (602) 793-5090