Monday through Friday from 8:00am to 5:00pm
Main Number: (602) 255-5575
Toll-Free: (877) 925-5575
Call volume can vary based on time of day and month and is generally higher during the first of each month, mid-month during retirement processing, health insurance open enrollment season (November to January) and during the tax season. This will result in longer wait times and we appreciate your patience.
If you were unable to find your answers on our website, you are welcome to email questions through our Online Form. For emails that may include an attachment, you may contact the Retired/DROP Members Department at Benefitsgroup@psprs.com, or for Active/In-active Members at Activemembersgroup@psprs.com. Inquiries will be answered as soon as possible.
Visit and Mailing Address
3010 E. Camelback Rd.
Phoenix, AZ 85016-4416
Member and retiree walk-ins are welcome prior to 4:00pm; however, to ensure that the appropriate staff member is available, we encourage you to set up an appointment prior to visiting.
The office will be closed in observance of the following state holidays:
- New Year’s Day (January 1st)
- Martin Luther King, Jr./Civil Rights Day (3rd Monday in January)
- Presidents' Day (3rd Monday in February)
- Memorial Day (Last Monday in May)
- Independence Day (July 4th)
- Labor Day (1st Monday in September)
- Columbus Day (2nd Monday in October)
- Veterans Day (November 11th)
- Thanksgiving (4th Thursday in November)
- Christmas (December 25th)
Public Records Request
PSPRS receives public records requests from a variety of sources. Pursuant to the Freedom of Information Act (FOIA), unless exempt by law, documents and records maintained by PSPRS are available for public inspection and disclosure. Interested parties seeking inspection or duplication of PSPRS public documents must complete our Public Records Request Form. Upon receipt of that document, the legal department of PSPRS will review the request to determine if it meets statutory requirements.
General: (602) 255-5572
Active Members: (602) 296-2368
Retired/DROP: (602) 296-2369
Health Insurance: (602) 296-2370
Cancer Claims: (602) 296-2371
PO Box 17670
Phoenix, AZ 85011-0670
PO Box 17323
Phoenix, Arizona 85011-0323
Cancer Claims Fax: (602) 296-2371
If you were unable to find your answers on our website, you are welcome to email your questions through our Online Form, or Webmaster@psprs.com. Inquiries will be answered within 2 to 3 business days.