PSPRS-managed plan members, retirees, and survivors, employers, local boards, policymakers and the public are welcome to visit our offices Monday through Friday, from 8 a.m. to 5 p.m., excluding state holidays listed below. Appointments are encouraged to ensure appropriate staff is available to answer your specific questions, please call the office to schedule. The public entrance is on the second floor.
NOTE: Face masks may continue to be worn as a personal preference by staff and visitors.
Calling PSPRS
Main phone line: (602) 255-5575
Main phone line (toll-free): (877) 925-5575
Main fax: (602) 255-5572
Visiting or Mailing PSPRS
3010 E. Camelback Rd., Suite 200
Phoenix, AZ 85016-4416
PO Box 17670
Phoenix, AZ 85011-0670
Cancer Claims
PO Box 17323
Phoenix, Arizona 85011-0323
Emailing and Faxing PSPRS
Active Members email: Activemembersgroup@psprs.com
Active Members fax: (602) 296-2368
Retired/DROP members email: Benefitsgroup@psprs.com
Retired/DROP fax: (602) 296-2369
EORP members inquiring to retire: EORPquestions@psprs.com
Fax: (602) 296-2369
Health Insurance Department: insurancegrp@psprs.com
Health Insurance fax: (602) 296-2370
Legal Department: Legalteam@psprs.com
Legal fax: (602) 296-2374
Cancer Insurance Department: Cancerinsurance@psprs.com
Cancer Insurance claims fax: (602) 296-2371
Local Boards: Localboards@psprs.com
Employers: Employerservices@psprs.com
For Members Participating in Nationwide Retirement Solutions
Phone: (855) 297-8228
Email: nrsforu@nationwide.com
Website: https://www.psprsdcplan.com
Address, Email, and Name Changes
Active members must submit a completed Form 9 located on the Forms and Resources webpage. Retirees may use the Form 9, or update their contact information through their Members Only account. Note, the online option is only available for retired members.
Requesting Public Records
To obtain records maintained by PSPRS, please complete and return a Public Records Reproduction Request Form located on the Forms & Resources webpage. This form may be submitted to the PSPRS office by mail, fax, or email to records@psprs.com; however, PSPRS cannot accept an electronic signature. While striving for transparency, PSPRS is prohibited by law from disclosing Personal Identifying Information (PII), or documents considered exempt from public disclosure under state law. A specific exemption to public disclosure exists in order to protect PSPRS investments and proprietary information and strategies of PSPRS investment partners. Please note that past Board of Trustee and Committee meeting minutes, materials and agendas are available on the About > Board of Trustees Meetings page. Publicly available Investment, Asset Allocation, Fund Performance, Annual and GASB reports are available on the PSPRS website under the Investments & Financials dropdown tab.
Public Records Contact
Kurtis Chandler
Records Manager
kchandler@psprs.com
(602) 296-3741
Media Inquiries
Christian Palmer
Communications Director
cpalmer@psprs.com
(602) 793-5090
Social Media
Follow PSPRS on Facebook
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Sign up to receive PSPRS News and Updates
Legal Matters – Service of Process and Subpoenas
If you have a Service of Process or a Subpoenas Duces Tecum for records please see the following instructions.
Service of Process
PSPRS staff are not authorized to accept “Service of Process” for legal matters such as a Notice of Claim, a Complaint or Lawsuit or personal service of Summons. This includes Service of Process upon PSPRS, individuals, the Board or staff members. Process Servers will need to confer with the attorney that sent the service to PSPRS, the Board or one of its staff to call the PSPRS office at 602-296-2543 (Office Manager) to discuss or arrange for service on named person or entity to be served upon. Staff will contact PSPRS General Counsel at (602-615-8539) immediately of the attempted legal service of documents.
Subpoenas (Subpoena Duces Tecum)
Subpoenas, such as Subpoenas Duces Tecum, can be accepted by PSPRS staff. Subpoenas can be emailed to Records@PSPRS.com. You will receive a notice of receipt when processed. You can also send your subpoena to the PSPRS offices by postal service or in person during regular business hours to:
Public Safety Personnel Retirement Systems
C/O Subpoenas Duces Tecum
3010 East Camelback Rd., Suite 200
Phoenix, AZ 85016
PSPRS will be closed in observance of the following state holidays; however, if the holiday is on a Saturday, it is observed on the preceding Friday, and if the holiday is on a Sunday, it is observed on Monday:
- New Year’s Day (January 1st)
- Martin Luther King, Jr./Civil Rights Day (3rd Monday in January)
- Presidents' Day (3rd Monday in February)
- Memorial Day (Last Monday in May)
- Independence Day (July 4th)
- Labor Day (1st Monday in September)
- Columbus Day (2nd Monday in October)
- Veterans Day (November 11th)
- Thanksgiving (4th Thursday in November)
- Christmas (December 25th)
If you were unable to find your answers on our website or have a suggestion for website improvement, please direct your inquiry to Webmaster@psprs.com.
