Contact Us

PSPRS-managed plan members, retirees, and survivors, employers, local boards, policymakers and the public are welcome to visit our offices Monday through Friday, from 8 a.m. to 5 p.m., excluding state holidays listed below. Appointments are encouraged to ensure appropriate staff is available to answer your specific questions, please call the office to schedule. The public entrance is on the second floor.

NOTE: Face masks may continue to be worn as a personal preference by staff and visitors.

Calling PSPRS

Main phone line:  (602) 255-5575
Main phone line (toll-free):  (877) 925-5575
Main fax:  (602) 255-5572

 Visiting or Mailing PSPRS

3010 E. Camelback Rd., Suite 200
Phoenix, AZ 85016-4416

PO Box 17670
Phoenix, AZ 85011-0670

 Cancer Claims

PO Box 17323
Phoenix, Arizona 85011-0323

Emailing and Faxing PSPRS

Active Members email: [email protected]
Active Members fax:  (602) 296-2368

Retired/DROP members email: [email protected]
Retired/DROP fax:  (602) 296-2369

EORP members inquiring to retire: [email protected]
Fax:   (602) 296-2369

Health Insurance Department: [email protected]
Health Insurance fax:   (602) 296-2370

Legal Department: [email protected]
Legal fax:  (602) 296-2374

Cancer Insurance Department: [email protected]
Cancer Insurance claims fax:  (602) 296-2371

Local Boards: [email protected]

Employers:  [email protected]

For Members Participating in Nationwide Retirement Solutions

Phone:  (855) 297-8228
Email:  [email protected]

Address, Email, and Name Changes

Active members must submit a completed Form 9 located on the Forms and Resources webpage. Retirees may use the Form 9, or update their contact information through their Members Only account. Note, the online option is only available for retired members.

Requesting Public Records

To obtain records maintained by PSPRS, please complete and return a Public Records Reproduction Request Form located on the Forms & Resources webpage. This form may be submitted to the PSPRS office by mail, fax, or email to [email protected]; however, PSPRS cannot accept an electronic signature. While striving for transparency, PSPRS is prohibited by law from disclosing Personal Identifying Information (PII), or documents considered exempt from public disclosure under state law. A specific exemption to public disclosure exists in order to protect PSPRS investments and proprietary information and strategies of PSPRS investment partners. Please note that past Board of Trustee and Committee meeting minutes, materials and agendas are available on the About > Board of Trustees Meetings page. Publicly available Investment, Asset Allocation, Fund Performance, Annual and GASB reports are available on the PSPRS website under the Investments & Financials dropdown tab.

Public Records Contact

Kurtis Chandler
Records Manager
 [email protected]
  (602) 296-3741

Media Inquiries

Christian Palmer
Communications Director
 [email protected]
  (602) 793-5090

Social Media 

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Legal Matters – Service of Process and Subpoenas
If you have a Service of Process or a Subpoenas Duces Tecum for records please see the following instructions.

Service of Process
PSPRS staff are not authorized to accept “Service of Process” for legal matters such as a Notice of Claim, a Complaint or Lawsuit or personal service of Summons. This includes Service of Process upon PSPRS, individuals, the Board or staff members. Process Servers will need to confer with the attorney that sent the service to PSPRS, the Board or one of its staff to call the PSPRS office at   602-296-2543 (Office Manager) to discuss or arrange for service on named person or entity to be served upon. Staff will contact PSPRS General Counsel at  (602-615-8539) immediately of the attempted legal service of documents.

Subpoenas (Subpoena Duces Tecum)
Subpoenas, such as Subpoenas Duces Tecum, can be accepted by PSPRS staff. Subpoenas can be emailed to  [email protected]. You will receive a notice of receipt when processed. You can also send your subpoena to the PSPRS offices by postal service or in person during regular business hours to:

Public Safety Personnel Retirement Systems
C/O Subpoenas Duces Tecum
3010 East Camelback Rd., Suite 200
Phoenix, AZ 85016

PSPRS will be closed in observance of the following state holidays; however, if the holiday is on a Saturday, it is observed on the preceding Friday, and if the holiday is on a Sunday, it is observed on Monday:

  • New Year’s Day (January 1st)
  • Martin Luther King, Jr./Civil Rights Day (3rd Monday in January)
  • Presidents' Day (3rd Monday in February)
  • Memorial Day (Last Monday in May)
  • Independence Day (July 4th)
  • Labor Day (1st Monday in September)
  • Columbus Day (2nd Monday in October)
  • Veterans Day (November 11th)
  • Thanksgiving (4th Thursday in November)
  • Christmas (December 25th)

If you were unable to find your answers on our website or have a suggestion for website improvement, please direct your inquiry to  [email protected].